Terms and Conditions

Check-In / Check-Out

Check-In from 14:00 till 19:00
Earlier and later check-in upon request
Check-Out until 10:00

Minimum stay

Low and Mid-season: 2 nights*
High season: 3-4 nights*

*exceptions may apply in specific periods. Please contact us directly if you have special date needs.

Tent usage and cleaning

Tents are used and run by guests independently.
We will clean the tent and change bed sheets and towels every 4 nights.

Reservation and cancelation policy

Booking and cancellation terms and conditions

Reservations are confirmed with the payment of a deposit of 30% of the reservation total by bank transfer or PayPal.
The remaining amount is paid on the day of check-in.

Standard Rate (reservations for stays after 1 May 2021):
In case of cancellation more than 14 days before check-in, the deposit paid will be refunded.
In case of cancellation less than 14 days before check-in, the deposit will not be refunded.
Within 14 days prior to check-in, changing the arrival date or anticipating departure implies payment of the total amount of the stay.

No-show:
If a customer does not cancel by the day before check-in and does not show up, this will be considered a no-show. The no-show implies the payment of the total amount of the stay. If the customer does not contact management by 12:00 the day after check-in, the reservation will be automatically canceled and the tent will be made available for reservation again.

COVID-19 – Last minute cancellations
The deposit is also fully reimbursed in the event of force majeure circumstances that prevent travel, proven to be related to the COVID-19 pandemic (cancellation of flights, governmental travel restrictions, health conditions).
In these cases, to be refunded, guests must inform the management within 24 hours of the fact that prevents the trip.
In the case of group bookings (bookings involving more than one accommodation unit), the refund under the exceptional policy of last minute cancellations due to force majeure circumstances, is only applied to the accommodation of the guests effectively prevented to travel and the accommodations of other elements of their household.

Payment methods

Bank transfer
Cash and Credit/Debit Card (at Azul Singular)

Children

Free for children up to 3 years old (inclusive)

Extra beds

High season – 15€ per night/person
Mid and Low seasons – 10€ per night/person


Conduct Code

  • It’s strictly forbidden to smoke inside the tents and common areas. When smoking outside, guests should put out cigarettes only in the provided ashtrays.

  • It’s forbiden to make noise after 22:00.

  • For maximum comfort, we advise our guests not to use shoes inside the tents.

Extras

  • Baby cradle, high chair and other baby equipment: free upon request and availability 

  • Mountain and city bikes: €7,5/day

  • Extra change of bed sheets and towels: €10

  • Extra tent cleaning: €20

  • Laundry Service: €10 per load (max 10kg – washing, drying and folding included)